Credit Management Association (“CMA”) respects the privacy of its customers, members,
the importance of privacy. This policy, which discloses ways in which CMA gathers
and distributes information, may change at any time. This policy also applies to
the anscers.com website. Any changes will be posted on these websites within this
It is CMA’s general policy to collect only such personal data as our members, customers,
subscribers, event registrants and other visitors knowingly provide. CMA does not
collect personal information from those merely browsing this website. Most information
collected on the website is used to better enable CMA to serve its members and customers.
We may also contact you regarding a website problem or other customer or member
Those joining CMA as members, registering for CMA events and other services and
activities on this website or registering for anscers.com services provide personal
information as requested for those actions. The categories of personally identifiable
information collected may include names, titles, companies and their addresses,
telephone numbers, fax numbers and e-mail addresses. Individuals are requested to
provide similar information when they sign up by offline methods. In addition, in
order to access the members-only restricted access portion of the website, members
are requested to provide certain information.
CMA does not market to children and does not knowingly collect personal information
from children on CMA websites.
In order to use many features of CMA websites, you may be asked to create or provide
a user name and pass code, which are used to determine whether you are a CMA member
or customer or an anscers.com customer/subscriber, or otherwise authorized to access
non-public portions of these websites.
Use of Information
CMA uses the data collected to improve its services to members and for marketing
purposes which also relate to the provision of goods and services to members, customers
and registrants. Member and registrant contact information is not made available
to other members and registrants, except among members belonging to CMA’s industry
CMA members, customers and event registrants and attendees will receive electronic
and printed communications, including regular publications and information regarding
CMA member and other events, elections, and other information related to the provision
of member and customer services. Member communications are delivered as part of
your CMA membership agreement.
CMA also provides limited information to third parties with which CMA does business,
which may include names, titles, companies, their addresses and phone and fax numbers
and/or e-mail addresses.
We may monitor how you use our websites including search terms you enter, pages
visited and documents viewed. If you are a registered user, this information is
stored with your registration information. It is unique-number identifiable, and
is used solely for purposes of enabling us to provide you with a personalized website
experience. Aggregated (not personally identifiable) forms of this data may also
be used in order to help us understand areas for future research and to identify
future features and functions to develop for the websites.
This data may also be used by CMA, in the aggregate, to identify appropriate customer
Purchases and Fulfillment
When you place an order or register for a CMA event or product/subscription, we
may request additional information such as credit card number and expiration date.
This information is used for confirmation and billing purposes. The contact information
you provide is used to service the order. Also, when you register for an event,
we may request additional information about your hotel, meal and other travel preferences.
This information is used only for the specific event.
CMA uses third-party service providers such as credit card processing companies,
shipping companies, mailing houses and event coordinators together with other service
providers as required to satisfy customer requests.
When you register for a CMA event, we provide necessary information to hotels and
to facilities hosting events. These parties are allowed to use that personal information
only to provide services relevant to the event.
Updating Personal Information and Making Your Personal Information Private
CMA members and nonmembers may decline to have their information shared with non-CMA
If you are a member and/or customer of CMA, and your personal information changes,
you may update it at any time. To correct or update personal information, and/or
to mark your personal information private, email email@example.com or, if it
relates to anscers.com, log on to anscers.com and visit the My Account page.
Use of “Cookies”
“Cookies” are pieces of data that a website may send for storage by your web browser
on your computer’s hard drive. When a user registers on the CMA or anscers.com website,
the user is asked whether a cookie may be attached. If the user declines, the user
may not have full access to the website. Registration, and attachment of a cookie,
allows the website to provide more relevant information to the user. CMA does not
CMA provides its users with a secure online experience. To do this, we use a variety
of security measures to maintain the safety and confidentiality of personal information
about you. All user registration information is contained behind a firewall and
is accessible only by CMA employees, contractors and volunteers who have signed
nondisclosure agreements with CMA. The database is protected behind a firewall.
If you have any questions about the security at our websites, please send an e-mail
CMA’s websites contain links to websites not within the CMA domain. CMA is not responsible
for the privacy practices or content of such sites. We encourage our users to be
aware of when they leave our sites and to read the privacy policies of each and
applies solely to information collected by CMA websites.
Electronic Discussion Groups and Bulletin Boards
The website allows members to utilize electronic discussion groups and bulletin
boards. Information that a user may disclose there becomes viewable to other users,
and the user should therefore use discretion with respect to disclosing personal
Notification of Policy Changes; Effective Date
may want to periodically review the policy for changes.
If you have any additional questions, please contact CMA Headquarters:
40 East Verdugo Ave. Burbank, CA 91502
P.O.Box 7740 Burbank, CA 91510
Phone: 800-541-2622 – Fax: 818-972-5301
© Copyright 2014, Credit Management Association. All rights reserved.