This session covers the basics of collecting cash via the telephone, which can help shape the day-to-day collections activities for new credit managers and offer a review session for seasoned professionals. Emphasis will be placed on negotiation skill building, proper “collection” telephone etiquette, and the Fair Debt Collection Practices Act. This webinar is a must for all credit professionals who want to improve their use of the telephone as a collection tool!
David is the founder and managing member of Osburn & Associates LLC, a Las Vegas-based business training and contract CFO firm that provides seminar and webinars for various groups including CPAs, bankers, attorneys, credit union employees, credit managers, trade groups, and business owners. He also serves as a contract CFO for several clients including construction companies, medical practitioners, and real estate developers. His extensive professional background encompasses over 28 years in banking, finance, and marketing. His bank commercial lending credentials include comprehensive loan underwriting, management, customer development, and loan work-out experience. In addition, David is an Adjunct Professor for Regis University, an accredited MBA program and the College of Southern Nevada. He has taught college courses for more than 25 years, covering Finance, Accounting, Economics, Marketing, Banking, Business Law, and Management. He earned an MBA in Finance/Marketing from Utah State University and a BS in Finance from Brigham Young University. He is also a graduate of the University of Oklahoma National Commercial Lending School.