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Successful Collections Negotiations


Presented by: Bob Shultz

Education

January 25, 2018
12:00 PM to 1:30 PM PST


Price: Free for members non-members- $79.00


 

Description

If you are involved in the collection process at any level, effective negotiation is an essential part of your success. 30-year credit and finance veteran Robert Shultz will share his time-tested negotiation tools and techniques to help you improve your collection results.

Robert will address these key negotiation skills:

• Advance preparation for collection efforts

• Effective written and telephone communication techniques, including the dos and don’ts

• Negotiation tactics

• How to create a win-win environment

• Q&A



Presenter Bio:

Bob Shultz is managing partner of Cutting Edge Business Resources & Solutions (CEBRS) and a frequent contributor to CMA and its members.



For More Information Contact:
Ann Westpy (702) 9032643-0 awestpy@emailcma.org
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