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How to Deal With Difficult/Angry Customers


Presented by: Dee Schneider and Jennifer Blend

Webinar

November 7, 2019
11:00 AM to 12:00 PM PST


WEBINAR

***


Price: $29 for CMA members, $79 for non CMA members


 

Description

Every credit professional deals with difficult customers. We invite you to join seasoned credit professionals Dee Schneider and Jennifer Blend, who will provide practical tips and strategies for diffusing angry/difficult customers and turning a challenging situation into a positive win/win for the customer and the credit department. If you deal with customers, you must attend this session!



Presenter Bio:

Dee Schneider, Independent Electric Supply, Phoenix, Arizona

Jennifer Blend, Graybar Electric, Phoenix Arizona



For More Information Contact:
Alan Dicker (323) 5730840-0 adicker@emailcma.org
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